Refunds

Last updated 17 October 2026

The short version: if you're not happy with something you bought, ask within 14 days of paying and we'll refund the full amount. You don't need to give a reason.

How to ask

Email support@synapseid.app from the address on your account and include the order reference. You'll find it on your payment confirmation and under “Your purchases” on your account page. The number on Link, Stripe's checkout's receipt works too. We aim to answer within 2 working days.

What happens next

• Payments and refunds go through Link, Stripe's checkout, our payment partner. You can ask us, or Link, Stripe's checkout at support.link.com. Either way the money goes back to the card you paid with.
• Your bank decides how long it takes to show, usually 5 to 10 working days. The payment appears on your statement as LINK.COM* followed by our name, and so does the refund.
• You get an email when the refund is sent.
• We then take back the look or Pro time you bought. Your card stays, on the free plan.

Pro

Within 14 days you get a full refund. After that Pro is not refunded for months already used. It never renews by itself, so there is nothing to cancel. If Synapse iD stops for good, we refund any Pro time you haven't used.

After 14 days, or if something went wrong

If something is broken, charged twice, or charged by mistake, tell us at any time. We'll fix it or refund you. Nothing here limits the rights you have by law.

Synapse iD is run by Durellem Ltd.